I have had my account for maaaany years and I help run several communities on it. I've never had a reason to contact their customer service, everything runs fine for the most part.

As of late discord seems to have a large number of bots trying to hack accounts to steal CC and PayPal info, sell accounts etc. I was always mindful of this, usually, they are easy to spot (this is my first time EVER being hacked on anything), it is a generic 'hey check this out' and a link. But recently hackers have taken it a step further. I got a message from a friend asking how I was doing, what was up, normal chat. We went on to have a 10-15 min conversation. He asked me to check something out for him, doesn't seem unusual because he runs bing communities.

Well, it wasn't him, it was a hacker pretending to be my friend, so my account was hacked. Yeah, my bad... I didn't know this new strategy until it was too late and the friend hadn't reached out in any way to let people know they had been hacked and to be careful (which I want to say I started telling people asap and asked them to spread the word. This happened to my of my friends too, people who are very good at watching for bots, being tricked by these people acting like your friends to get your trust and make you feel nothing is out of the ordinary.

So yes, I was hacked. This was almost two weeks ago. I have sent in multiple tickets, 10+ emails updating my tickets on issues that the hacker is doing on my account. This included images of the hacker insulting my friend when he was trying to spread the info that I was hacked in one of my communities and openly saying that they were going to sell my account to someone else. I also DM'ed asking if there was anything else I could do to help the situation on Facebook and Twitter, plus multi @'s on Facebook and Twitter...

Discord has not contacted me in ANY way.

I am also a Nitro user (their paid service) and still, I can't even get a message from their customer service saying they are looking into my situation. It's been radio silence.

I have asked them to please switch ownership of some of the communities I run to friends who are the co-administrators that I trust so the hacker can't mess with them or delete them (some have hundreds of people in them) and still, zero contact and my admins have told me they still can't remove the hacked account (because I'm the main admin and they can't change that), so the communities are still in the hands of the hackers.

My friend was also hacked, and had their CC on their discord account for the renewal of their Nitro (paid account). The person who hacked them multiple times to charge HUNDREDS of dollars at a time to it, and had to cancel it. We all know what a pain that is, having to change all your account to a new card... they are also two-ish weeks in and still waiting for something to be done.

Unlike other programs and websites, where if you try and change your info it either sends to a link in the email to do it, asks for a code from an email, or sends you the 'this info's been changed and if this wasn't you...' emails - I received nothing from Discord asking if this was done by me and if not here are the steps, or asking me to verify the change or even notified me there was a change.

I will say, the program is nice for building communities and having all your friends in one place. The voice chat and screen share are also nice. But when it comes to contacting them for help or customer service, this is one of the worst, if not -the worst- experiences I have ever had trying to get in contact with a company to get any form of help. Especially when I have a paid account.

But they seem to have the time and staff to update their Facebook and Twitter about updating their store and asking you to spend money on their products...

So TLDR; the program is nice, needs more work on their security, I wouldn't store Paypal or CC info on the account for your sake... because with my first-time experience trying to deal with their customer service, I'm not sure if they exist and if they do - it could be a long time before you actually receive any kind of help if something goes wrong with your account.

Brand	N/A
Rating	3.8 (17171 ratings)
Price	$N/A
Category	Communication